Aandaz

Terms and Conditions


All retailers must have Aandaz's approval for distribution in each location requested to carry products, including online.

MINIMUM OPENING ORDER:

  • USD $1200.00.
  • Minimum re-order amount USD $800.00.
  • Annual obligation USD $15,000.00.
  • 2 units per collection is required.
  • Accounts that do not meet the annual obligation will be considered inactive and must reapply for distribution.
  • Due to the handmade nature of each product, pieces may vary slightly and have slight imperfections.  These are elements that showcase the true beauty of truly being crafted-by-hand.
  • Prices are subject to change without prior notification.
  • A valid credit card or wire transfer is required on all orders prior to shipment.
  • Aandaz, Inc. reserves the right to process payment by credit card on any past due order, as well as to cancel pending order(s).
  • Terms maybe applied for only after a year of continuous orders.
  • All shipments will be withheld on past due accounts.
  • If company defaults on payment the owner is responsible.
  • All telephone orders must be followed with a hard copy confirmation.
  • Cancellations must be made in writing within 48 hours of order date. There are no exceptions to this policy.

ESTIMATED TURNAROUND TIME:

  • For standard pillow and wall panel orders is 6-8 weeks, bigger volume take slightly longer and will be about 8-10 weeks.  
  • Please note that our colors may vary slightly from the images on our website or from past styles due to the nature of the dye lot. If you are trying to match a shade of color, please request a swatch or cutting of the color for approval.
  • Returns will not be accepted due to the dye lot, unless a request for dye lot approval was made and approval was given.
  • All pillows are shipped with a luxury feather down insert unless specified.

PAYMENT:

  • Goods must be paid in full prior to shipping unless you are at Net30 term.
  • Aandaz accepts the following payment methods: Credit card, prepayment by check and wire.
  • Customers may apply for Net30 terms after one year of consistent business with a minimum of 5 orders, excluding any back order shipments. Once you have met this requirement, please contact our sales representative for application details.

SHIPPING:

  • All orders will be shipped FedEx Ground, unless express shipping or freight forwarder is specified.
  • Orders shipped by Aandaz within the continent of US will be charged shipping fees equal to 5% of the order (increased fees may apply for large items or expedited delivery).

INTERNATIONAL SHIPPING:

  • All orders will be shipped FedEx Ground, unless express shipping or freight forwarder is specified.
  • Actual shipping quotes will be added to the order total.
  • Orders maybe shipped to a US domestic forwarder incurring shipping charges equal to 5% of the order (increased fees may apply for large items or expedited delivery).
  • Aandaz will not be responsible for any shipping cost or damages incurred past domestic delivery.
  • Shortage and damage claims must be made within 5 working days of order receipt.  Save all package materials and call us at 646-509-6205 as soon as damage is noticed.
  • Please send a photograph of the damaged piece inside of the packaging.
  • We cannot honor your claim unless this procedure is adhered to as carrier may require that cartons be inspected before sending replacements.

 CREDITS & EXCHANGES:

  • All sales are final. No refunds or exchanges.
  • Damaged or defective merchandise will be replaced rather than refunded.
  • Customers must notify Aandaz of any damages within 5 days of receipt of goods.
  • No returns will be accepted without an Aandaz return authorization number. 
  • Damaged or defective merchandise will be replaced rather than refunded. 
  • Items not picked up within two weeks of notification may accrue storage fees.
  • Customers canceling orders after orders been placed after 2 weeks will result with 50% canceling fee.